Monday, October 20, 2008

Social Media Returns

There are essentially four different types of return that you can expect from a successful social media marketing campaign: links, mindshare/branding, sales and consumer interaction.

Below, is a look at each type of return and how you can tap into it, depending on your goals.


Using social media for link building is most popular for good reason. Using social news sites as a platform to spread your content (linkbait) can effectively produce hundreds or thousands of new inbound links to your site. Compare that with paying or begging for links, and you can quickly see why linkbaiting is going mainstream, at least within our community.

The objective here is to produce a piece of remarkable content that will spread virally and naturally collect links. The big social news sites already have millions of users, so the idea is to leverage these sites to get your story popular enough so that it’s exposed to their user base. A popular piece of content on these sites is seen by tens of thousands of hungry bloggers looking for stories to blog about.

Sites that are best for building link are Digg, Delicious, Netscape, and Reddit (see Forget ABCs - The Social Media Alphabet Is DNRS and More Letters Of The Social Media Alphabet to learn more about these sites and others mentioned below).

Mindshare & Branding

Social media marketing goes beyond just traffic and links. It is also great for creating mindshare, branding initiatives, and brand awareness. It doesn’t matter if you have a new brand or one that is well established, using social media can help build or strengthen it.

Social media is also part of a brand experience when users interact in these channels. If the experience is positive, high-energy, interesting or funny, all of these elements will support a unique brand experience and support ongoing initiatives in this area. Positive or negative experiences here can really have an impact on a brand.

A few examples of positive experiences include funny videos, useful content, flash games, and contests based on user participation. Each of these methods help engage a deeper dialogue or interaction with the consumer and can help get closer to the customer.

Current Best sites for creating mindshare are: YouTube, Facebook, and MySpace. Igloo, an emerging corporate social networking software platform is excellent for profit and not for profit mindshare experiences integrating many diverse capabilities of a strong web 2.0 environment.


The bottom line for many marketing campaigns is to bring an increase in sales. Sometimes this is done directly and sometimes it is a very indirect process. It is very hard to create a social media marketing campaign that will result in direct sales. This is because you’re reaching consumers in a non-purchasing stage of the cycle. It contrasts from standard SEO where consumers are looking for what you’re selling and at the point of purchase already. Social media is less intrusive, and part of the reason people engage is because there’s more there than just a selling message. Any content piece with a strong selling message will not be received well or successful.

The best way to generate sales through social media is to show how good your product is in a creative way and compelling way. Blendtec, for example, has created a campaign called Will it Blend?, where they take various consumer items that you would think are impossible to blend and they blend them. This shows off their product is in a way that is compelling for the consumer to watch. Since the launch of the campaign in November, sales for the company have quadrupled.

Sites that are best for direct sales are MySpace, YouTube, or any highly targeted social site.

Customer Interaction

There are a lot of benefits to interacting with your customers through social media. Some of these include improving products or services, establishing trust, being viewed as the authority in your space and creating evangelists.

The most common form of customer interaction in social media is done through blogging. With a blog, your goal should be to establish an open dialogue with your customers. This means that should allow comments on the blog, and you should also be participating on other relevant blogs.

Blogging is not the only way to interact with your customers in social media. Consider reaching out to them in the communities where they hang out but be sure tread lightly as they can very easily have the opposite effect you are hoping for. Remember, social media is somewhere that consumers feel safe from marketers, so you need to have the right approach.

Another strategy is to build white label social media sites for your customers with topics focused around your brand or industry. Examples of these include: Guitar Center’s King of the Blues, Dell’s IdeaStorm and My Barack Obama.

These are all breakdowns for some of the ways social media marketing can be effective today. The environment is still evolving and growing. As we see more participation in different ways, the landscape will pose even more opportunity for marketing.

Source Recognition: Cameron Olthuis The Let’s Get Social column

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